Privacy Policy

Last Updated: June 2026

Introduction

Trocals ("Trocals", "we", "our", or "us") is committed to protecting the privacy and security of our customers, website visitors, and partners. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, book experiences, contact us, or engage with our services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Country of residence
• Billing information
• Emergency contact details
• Travel preferences
• Special requests or dietary requirements
• Information submitted through forms, surveys, inquiries, or bookings

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Pages visited
• Time spent on pages
• Referral sources

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Support marketing and advertising activities

You may disable cookies through your browser settings; however, some website features may not function properly.

How We Use Your Information

We may use your information to:

• Process bookings and reservations
• Communicate regarding tours and experiences
• Respond to inquiries and customer support requests
• Provide personalized travel recommendations
• Improve our products and services
• Send booking confirmations and updates
• Conduct internal analytics and business operations
• Prevent fraud and enhance security
• Comply with legal obligations

Where permitted by law, we may also send promotional communications regarding experiences, offers, and travel-related content. You may unsubscribe at any time.

Sharing of Information

We do not sell personal information.

We may share information with trusted third parties when necessary to deliver our services, including:

• Local guides and hosts
• Hotels and accommodation providers
• Transportation providers
• Activity operators
• Payment processors
• Technology and website service providers
• Legal or regulatory authorities when required by law

We only share information necessary for the relevant service to be provided.

International Data Transfers

As Trocals serves travelers from around the world, your information may be transferred to and processed in countries other than your country of residence. We take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill bookings and services
• Maintain business records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• Access your information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Request a copy of your information

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of such third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Children's Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Updated versions will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Trocals – Travel With Locals

Email: hello@trocals.com

Website: www.trocals.com

Consent

By using our website, making a booking, or engaging with Trocals services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.